Sagebourn LLC ships within the United States and accepts returns of unused items within 30 days of delivery. This policy applies to all orders placed on our website, including The GatLink™. Questions? Email us at support@sagebourn.com.

Shipping

Where we ship. We currently ship to addresses in the United States only. We do not ship internationally at this time. Sorry, no APO, FPO, or DPO shipments at this time either.

Processing time. Orders ship within 1–3 business days (Monday–Friday, excluding holidays).

Carrier and delivery. All orders ship via USPS. Delivery typically takes 2–5 business days after shipment, depending on your location. Delivery times are estimates from USPS and are not guaranteed.

Shipping costs. Shipping rates are calculated at checkout. Any taxes or fees are shown before you pay.

Tracking. You'll receive an email with a USPS tracking number when your order ships.

Address accuracy. Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you spot an error, email us right away and we'll do our best to fix it before the order ships.

Lost, Stolen, or Damaged Packages

Damaged in transit. If your order arrives damaged, email us within 7 days of delivery with your order number and photos of the item and packaging. We'll send a replacement or issue a full refund at no cost to you.

Lost packages. If tracking hasn't updated for 7 business days, or your package hasn't arrived 10 business days after shipment, contact us and we'll work with USPS to locate it. If it can't be found, we'll send a replacement or refund your order.

Returns and Refunds

Return window. You may return items within 30 days of delivery for a refund.

Condition. Items must be unused, in new condition, and in the original packaging. Items that show signs of use, wear, modification, or damage will be refused.

How to start a return.

1. Email support@sagebourn.com with your order number and the reason for the return.

2. If approved for return, we'll reply with return instructions.

3. Pack the item securely and ship it back. Returns sent without prior approval may not be accepted.

Return shipping. Original shipping charges are not refundable unless the item arrived damaged, defective, or was sent in error.

Refunds. Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method within 5 business days; your bank or card issuer may take an additional 5–10 business days to post it.

Exchanges. We offer a 30-day fitment guarantee. If you ordered The GatLink™ and need The GatLink™ - Slim, or the other way around, you can return it within 30 days of delivery for a refund or exchange it for the other size. You pay shipping to send the item back to us, and we'll cover shipping on the replacement.

Defects, Cancellations, and Changes

Defective products. Our products come with a 1-year manufacturer warranty against defects in materials and workmanship, starting from the date of delivery. If your product is defective, email us with your order number and photos, and we'll send a replacement or issue a refund. Normal wear, misuse, and modifications made to the product are not covered.

Order cancellations. You can cancel an order at no charge before it ships. Email us as soon as possible; once an order has shipped, it must go through the return process.

Policy changes. This policy is subject to change without notice.

Contact. support@sagebourn.com